Privacy Policy

Effective Date: December 2025 

Dianne Frost Luxury Travel ("we", "our", "us") respects our clients' privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services.

Information We Collect

We collect information directly from you during consultations and through interactions with our website that is necessary to provide our travel design services. This may include:

• Full name, date of birth, gender identity, nationality, and emergency contact information.

• Passport details, driver's license and military ID number

• Email address, phone number, and mailing address.

• Medical conditions, accessibility needs, dietary restrictions, and allergies. 

• Destinations, accommodations, transportation, travel brand and seat preferences.

• Credit card details and billing information.

• IP address, browser type, device information, and browsing behaviour on our website.

Providing your personal information to us is voluntary. However, if specific information is not provided, we may be unable to process your reservation or fully deliver some products and services. For example, we cannot process your travel booking without your name and contact details. 

Photo and Video

When travelling with Dianne Frost Luxury Travel on a hosted journey, photos or videos may be taken. We respect your privacy. If you do not wish to be photographed or appear in any video, please inform your group host or the photographer. Any photos taken by Dianne Frost Luxury Travel will not be used for marketing purposes without your prior knowledge and consent. 

While we take every precaution to protect your privacy, we are not responsible for photographs or videos taken by other travellers without our knowledge.

Providing Personal Information on Behalf of Others

If you provide personal information about another person—for example, when booking for a group or listing an emergency contact—you must ensure they are informed of the information being shared, are aware of our Privacy Policy, and consent to your acting on their behalf.

When a booking is made on your behalf, we may collect the types of personal information described above from the individual making the booking.

For emergency contacts, we will collect your name and contact details, such as your phone number and email address. Please verify your identity and authority to act on behalf of the relevant individual.

Cookies and Tracking Technologies

Dianne Frost Luxury Travel, along with our third-party providers, sets and uses cookies and similar technologies to distinguish you from other users of our website, to provide a better browsing experience, and to improve website performance and usefulness. The use of cookies and similar technologies is standard across websites and applications.

What is a Cookie?

Cookies are small text files placed on your browser (when using your computer, tablet or other device). They allow the browser to identify the device you're using to access our website and to remember some specific information which the web server can later retrieve and use. This information is sent back to our systems as you move around our website. When you quit your browser, some cookies are stored in your computer’s memory, while some expire or disappear.

Types of Cookies We Use

Strictly Necessary Cookies: Essential for navigating our website and using its features. These cookies do not collect information about you that could be used for marketing or tracking.

Functionality Cookies: Used to recognize when you return to our website, enabling us to personalize our content for you and remember your preferences.

Performance Cookies: Enable us to collect information such as the number of visitors to the website and the pages visited, to analyze user behaviour. This information is collected in an anonymous format and will be collated with similar information received from other users. We use these cookies to determine the usefulness of the information we provide and to assess how effective our navigation is at helping users reach it.

Third-Party Cookies: Where this website allows third-party cookies to be set or you access other websites from this site using the links provided, the operators of these websites will use cookies in accordance with their own cookies policy, which may differ from ours.

Managing Cookies

If you prefer not to receive cookies through our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can choose to receive all cookies, reject third-party cookies, or reject all non-essential cookies and remove existing cookies from your device by changing your internet browser settings, which are usually found in the 'options' or 'preferences' menu of your internet browser. 

You do not need cookies enabled to use any pages on our website. However, if you choose not to accept cookies, some functionality may be limited. 

Other Tracking Technologies

In addition to cookies, our website also utilizes the following:

Web server & application logs: Our servers automatically collect certain information to help us administer and protect the services we provide, analyze usage, and improve users’ experience. The information collected includes the following:

• IP address and browser type;

• Computer device details, operating system and other technical facts;

• The timezone, city and country from which you access the Website;

• Pages visited, and content viewed and stored;

• Information or text entered

• Page interaction information (such as scrolling, keys pressed, mouse clicks, touches, and mouse-overs)

• Length of visit to the website and pages

• Page response times

• Download errors

• Any webpage you came from, identified as the referrer web page address by your web browser

This information will be collected and used anonymously, aggregated for analysis, with your name and any characteristics identifying you remaining anonymous. 

Use of Information

We may use the information we collect for various purposes, including:

• Provide and personalize our travel design services to meet your needs

• Process, fulfil and follow up on transactions and requests for products, services, support, and information. 

• Communicate with you regarding your travel plans and preferences.

• Send ‘thank you’ cards, promotional materials, newsletters, and updates (with your consent).

• Conduct feedback surveys and analyze data 

• Manage event & guest data

• Improve our services and website functionality.

• Comply with legal obligations and protect against fraud.

Where required by applicable laws, we will obtain your prior consent before processing your personal information, including before sending you electronic marketing materials or as otherwise required by law.

Disclosure of Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with:

• Service Providers: Accommodations, airlines, cruise lines, tour operators, and other travel partners necessary to fulfill your travel arrangements.

• Legal Authorities: When required by law or to protect our rights.

We ensure that any third parties with whom we share your information are compliant with applicable privacy laws and have appropriate safeguards in place.

Security of Information

Dianne Frost Luxury Travel maintains security measures to protect against unauthorized or unlawful processing of client data, and against illegal or accidental loss, alteration, disclosure, destruction, or damage of, or access to, client data.

We implement physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Secure servers and encryption protocols.

• Access controls and authentication procedures.

• Regular security assessments and audits.

Please be advised that while we take reasonable security measures to protect your data, we cannot guarantee 100% security.

Retention of Information

Dianne Frost Luxury Travel will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and/or as required by applicable law or in connection with actual or prospective legal proceedings or in accordance with accounting or reporting requirements.

We retain and store most of your information in our computer systems and databases, or those operated by our external service providers. Some information about you may be recorded in paper files that we store securely.

In addition to the above, by law, we must retain basic client information for seven years after they cease being clients for tax purposes.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access the personal information we hold about you.

• Request corrections to your personal information.

• Withdraw consent for the use of your personal information, subject to legal or contractual restrictions.

• Request the deletion of your personal information, where applicable.

To exercise these rights, please contact us.

Third-Party Suppliers, Websites, and Services

Dianne Frost Luxury Travel is not responsible for the privacy practices of third-party vendors, including payment providers, travel providers, tour operators, or any external websites and services. You should review the privacy policies of any third-party vendors or providers you engage with to understand how they collect, use, and protect your personal information.

This privacy policy applies only to our websites, events, activities, products and services, and does not extend to third-party products or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date.

Contact Us

If you have questions or concerns regarding our Privacy Policy, please contact us.