Frequently Asked Questions (FAQs)
Understanding Our Services
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Choosing to work with us saves you valuable time and reduces the stress often associated with research and planning.
With over three decades of industry experience, Dianne is highly regarded by both her clients and peers. She has travelled extensively and is a proud member of Ensemble, a leading international network of luxury travel partners. Collaborating with Ensemble provides our clients access to benefits, amenities, and experiences that are not available when booking independently.
Our work goes beyond travel design. We continually invest in professional development, actively participate in industry events, engage with partners, and stay up to date on emerging destinations, experiences and technologies. This ongoing commitment to learning enhances our expertise and enriches every journey we create.
Learn more here.
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Our clients are people who value personalized service and connection, including families, couples, solo travellers, and groups of friends. We also work closely with executive, personal, and administrative assistants, as well as family offices for clients who require a high level of coordination.
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We invite you to explore testimonials from happy travellers here. While we cannot reveal client names for confidentiality reasons, references can be provided upon request.
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Yes, our priority is to collaborate with partners that adhere to environmental and social responsibility standards. Learn more about our partners here.
Crafting Your Personalized Journey
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For the best availability, we recommend starting 3-6 months in advance for most trips and 6–12 months for peak seasons or complex itineraries (such as safaris, Mediterranean yachting, or multi-country journeys).
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To learn about our design process, visit here.
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Yes, we specialize in creating unique experiences. Whether you are looking for a private jet, a yacht charter, or a beautiful villa, we collaborate with partners worldwide to make it happen.
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During the planning phase, email is the best option as it allows us to keep everything organized and easily referenceable. If you prefer to have a conversation, we’re more than happy to schedule a call.
Once you begin your travels, we’ll be available through your preferred communication channel. While time zone differences may occasionally delay our responses, you will also have access to our local partners, who are available around the clock to assist you.
Our Journeys
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When you join one of our pre-arranged journeys, all the major details are taken care of for you. With planned itineraries and scheduled departures, the stress of planning disappears, allowing you to focus on enjoying a perfect mix of group activities and time to explore at your own pace.
Travelling with one of our journeys also grants you access to preferred rates and private experiences. It’s a relaxed and friendly way to connect with like-minded travellers and form lasting friendships.
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Our pre-arranged journeys include premium accommodations, select activities and meals, and private ground transportation. The specific inclusions may vary by itinerary; full details will be provided during the booking process. Learn more about our hosted journeys here.
Travelling With Confidence
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Visa, entry, and health requirements vary by destination and nationality. We will inform you of any known visa or vaccination requirements at the time of booking.
We recommend checking official embassy websites and consulting resources such as Sherpa for the latest entry details. For health-related guidance, please refer to the World Health Organization or consult with a qualified travel doctor.
Please be aware that countries can change their entry rules on short notice. As stated in our terms and conditions, it is ultimately your responsibility to obtain all necessary documents and vaccinations before your departure.
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Unexpected events, such as flight delays, lost luggage, or last-minute cancellations, can occur at any time. Insurance helps protect your investment. It also provides coverage for medical emergencies while travelling abroad.
We have partnered with a trusted provider to make purchasing coverage easy. However, you are always welcome to use your preferred provider. We strongly recommend clients have travel insurance for the duration of their journey.
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If you require wheelchair access, mobility assistance, or specialized equipment, please inform us during our consultation call. We will collaborate closely with our partners to accommodate your needs wherever possible.
Please note that accessibility standards vary significantly around the world, and some destinations or experiences may pose challenges. While we will always strive to support your needs, we cannot guarantee the same level of accessibility outside of Canada and the U.S.
For expert advice on accessible travel, please visit Travel For All and Wheel the World.
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Yes. While most destinations and partners can accommodate dietary requests, some specialized diets may pose challenges due to specific preparation requirements and limitations in certain environments, such as ships or remote locations.
If you have severe allergies, make sure to carry necessary medication and verify that your travel insurance covers medical emergencies related to food allergies. Bring a translated dietary card that outlines your needs in the local language. EqualEats offers digital and printed versions.
Consider using apps like Spokin or HappyCow, to find allergy-friendly or diet-specific restaurants worldwide.
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Clients receive concierge-style support throughout their travels. If you need assistance, we’re just a message or call away.
Investment & Payments
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Each proposal involves extensive research, regular communication with our client and partners, and meticulous logistics.
Your design fee includes:
Personalized and detailed proposal design
In-depth destination research, supplier vetting, and insider recommendations
Comprehensive itinerary management via the Trip Plans App
Exclusive perks and amenities through our global partnerships
Continuous consultation and concierge-style support
Your investment guarantees a professionally managed experience from a Canadian small business committed to fulfilling your travel aspirations.
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Payment methods vary with each supplier; we will inform you of the accepted methods during the booking process.
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All payment terms are provided before booking and may vary by supplier, as each proposal is customized. We strongly recommend comprehensive travel insurance to protect your investment.